Check out one of our IT / OT integrations in action—where manufacturing machines become smart enough to report issues directly to the team that can fix them the fastest.
Ignition Automation is an ‘industrial’ automation platform for connecting all your data, and designing and deploying industrial applications, including SCADA, MES, IIoT, reporting, alarming.
JIRA Service Management is a collaborative platform that helps teams handle requests, issues, and everyday work more efficiently. Whether you’re managing Engineering services, IT support, Maintenance requests, or Customer queries, it brings everything into one organized place.
👇 What happens in this demo
- A machine is monitored through an Ignition dashboard
- The machine loses connectivity to a motor controller
- If the disconnect lasts beyond a set threshold, the machine automatically creates an IT support ticket in Jira Service Management
- When the issue is resolved (intentionally or not), the machine auto-resolves the ticket
🚀 Why this matters for engineering & manufacturing teams
Move beyond basic alarms—catch issues early, route them to the right team instantly, reduce operator burden, and cut unplanned downtime.
🔍 What makes this possible
- Ignition – industrial automation & SCADA platform
- Jira Service Management – service & workflow automation for support teams
- Awaken IoT – the glue that connects OT data with IT workflows
If you want to make your factory smarter and more connected, get in touch: http://www.awakeniot.com
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